Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you submit an enquiry form, subscribe to our newsletter, or otherwise contact us. This may include:

• Full name
• Email address
• Telephone number
• Country of residence
• Travel dates and preferences
• Number of travellers
• Any additional information you choose to share in your message

We also collect certain information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing behaviour. This data is collected through cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide bespoke travel planning services
• To send you information about our experiences, lodges, and conservation projects (only with your consent)
• To improve our website, services, and user experience
• To analyse website traffic and usage patterns
• To comply with legal obligations and protect our legitimate interests

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

• Consent — when you submit an enquiry form or subscribe to communications
• Legitimate interest — to improve our services and respond to your requests
• Legal obligation — to comply with applicable laws and regulations
• Contractual necessity — to fulfil travel arrangements you have requested

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Trusted travel partners and lodges — only as necessary to fulfil your travel arrangements, and only with your prior knowledge
• Email service providers — to deliver communications you have requested (currently Resend)
• Analytics providers — to understand website usage (currently Umami Analytics, privacy-focused and GDPR-compliant)
• Hosting and infrastructure providers — to operate our website securely

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. International Data Transfers

As a Namibia-based company serving international clients, your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is retained for up to 24 months after your last interaction with us. You may request deletion of your data at any time.

7. Your Rights

Under the GDPR and applicable data protection laws, you have the following rights:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls limited to authorised personnel.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: